How booking works
You enquire through our contact form, email, or WhatsApp. We design a private itinerary with you, and your booking is confirmed once a deposit is received and we issue written confirmation. Deposit amounts and the balance due date are always stated in your individual quote.
Payments
We accept bank transfer and major card payments, arranged directly with you once your itinerary is agreed. No payment details are collected through this website. A deposit secures your dates and vehicle, with the balance due before travel. For most safaris we can split the balance into instalments in the run-up to departure; just ask when booking.
Cancellations and refunds
Cancellation terms depend on how close to departure you cancel and what has already been reserved with camps, lodges, and parks on your behalf, since many partners apply their own policies. Your exact terms are set out in writing in your quote and booking confirmation before you pay anything, never buried in fine print after.
Once a refund is agreed, we process our side promptly. How quickly it reaches you depends on your bank or card provider, typically 5 to 14 business days.
If we change or cancel your trip
If SafariPure ever has to cancel or materially change a confirmed safari, you choose between a full refund of all monies paid to us or rebooking the same itinerary for later dates.
Rescheduling
Where park rules and partner availability allow, we would rather move your dates than have you lose your trip. Tell us as early as possible and we will do everything we can to reschedule at little or no cost.
Travel insurance
We strongly recommend comprehensive travel insurance covering medical care, evacuation, and trip cancellation for all guests. Safari travel involves remote areas and factors outside anyone’s control, and insurance is the reliable backstop for costs that camps, parks, and airlines will not refund.
Questions or cancellation requests
Email bookings@safaripure.com or message us on WhatsApp at +254 704 244 975. Cancellation and rescheduling requests are only effective once we confirm receipt in writing.
